Insurance investigations · Updated October 31, 2026
Case types for insurance work
- SIU / general investigation: policy number, claim type, interviews and records requested
- Workers' compensation (AOE/COE): employer, reported injury and restrictions, date of loss
- Insurance fraud: claim and policy details with captioned reporting
- Accident investigation: incident, police report, parties, vehicles and storage location
Recorded statements and interview questions
Record audio or video interviews in the app. A consent script fills in the date and time, your name and license number, the interviewee and the case number. Structured question sets for workers' comp, surveillance and more keep interviews complete, and answers save to the case.
Reports adjusters can use
The QCA section records video obtained, identity confirmation and travel. Activity descriptions focus on physical movements ("lifted a 24-pack of water with both hands") rather than labels, and the report states no opinions on the claim.
Frequently asked questions
What is the QCA section?
Quality Control Assurance is the cover-sheet block many carriers require: video information captured, whether the claimant was positively identified, and hotel or airline travel. You fill it in before generating.
Can I fill the carrier's own PDF forms?
Yes. Upload a fillable PDF once and PIwitness fills it from the case each time, with revisions and a locked final copy.